Accessibility Statement

We are committed to providing a website that is accessible to as many users as possible. Here we have given our accessibility advice and our accessibility statement.

This accessibility statement applies to

This website is run by Chelmsford City Council.


AbilityNet has advice on making your device easier to use if you have a disability. This includes how to:

make your mouse easier to use
use your keyboard instead of a mouse
talk to your device
make your device talk to you
make text larger
change your colours
magnify the screen

How accessible this website is

We know some parts of this website aren’t fully accessible:


Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, you can:

Contact us online
Please let us know using our contact form with your feedback

We’ll consider your request and respond back to you in ten working days.


Technical information about this website’s accessibility

Chelmsford City Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

We have a small number of embedded videos on our site. Some of these do not have captions.

Some of the images on our site do not display appropriate alt-text. This fails WCAG 2.1 success criterion 1.1.1 (non-text content).

We will review all images to add any missing alt-text, and when we publish new content, we’ll make sure images meet accessibility standards.

Images and texts links without a text alternative

Colour contrast is not sufficient on some elements of the site, we will review and look into changes
Text not included in an ARIA landmark on some sections of the website

Page zoom is restricted

Interactive tools and transactions

We are aware that some internal applications and externally hosted systems do not comply with accessibility and usability standards.

We will work with our suppliers to improve the accessibility of these sites as much as possible.

Some parts of this site link to or use content provided by other websites and these are not always as accessible as our site. Examples include:

YouTube videos
Google Maps

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

We publish all essential service information in an accessible web page and provide contact details for alternative versions.

Any new PDFs or Word documents we publish will meet accessibility standards.

If you need information in an alternative format, you can contact Parks.

What we’re doing to improve accessibility

This statement was published on 1 November 2022.

We continuously monitor our website’s accessibility based on automated testing. We have developed, and stringently follow, a style guide to ensure all our content is easy to read and is written in an accessible way.

The Chelmsford City Council website was rated as ‘great’ or ‘excellent’ in the Silktide Index in 2021 and 2022.

We are working with suppliers to resolve any identified accessibility issues where we do not have direct control over their product.


Preparation of this accessibility statement

This statement was first prepared on 1 November 2022.

This website was last tested on 1 November 2022.